Conditions générales de vente

General Conditions of Sale for Individual Reservations (From 1 to 9 rooms)

Article L. 121-20-4 of the Consumer Code provides that the provisions of Article L.121-20 of this code, relating to the right of withdrawal, are not applicable to the provision of accommodation, transport, catering, or leisure services which must be provided on a specific date or at a specific frequency.
These General Conditions of Sale apply to individual reservations made by the customer for their personal needs.
The customer acknowledges having read and accepted these general conditions of sale.

1/ Reservation

Any reservation request implies adherence to these conditions of sale and full and unreserved acceptance of their provisions.
The customer undertakes, prior to any reservation, to complete the requested information (Name, First name, Mobile phone number on which the guest can be contacted before/during/after the stay, Email address). The guest attests to the truthfulness and accuracy of the information provided.
It is recommended that anyone wishing to stay at the hotel book in advance. The reservation will only be confirmed once the hotelier has given his or her consent. When making any reservation, the guest must provide a credit card number (16 digits + expiration date) or a deposit check as a reservation guarantee. The hotel reserves the right to pre-authorize the credit card before the arrival date. For the "Last Minute" offer, advance payment is required. This offer is non-cancellable and non-refundable for any reason (including force majeure).
After acceptance of the reservation, a confirmation email will be sent to the customer summarizing the contract offer, the services reserved, the prices, the date of the reservation made and the cancellation conditions. Sending this confirmation constitutes acceptance of the terms of the reservation by the customer.

2/ Payment

The accommodation service is payable no later than the day of departure. For long-term rentals, the hotel reserves the right to request weekly payment from the customer.

The following credit cards are accepted: Visa, Mastercard, American Express. Payment can also be made by cash, check (ID required), holiday vouchers, Connect holiday vouchers, or Logis loyalty gift vouchers.
Pursuant to Article 2102 of the Civil Code, the customer cannot object to the retention of their luggage if they refuse to pay.
A valid bank card in the customer's name will be required as a guarantee. If the customer cannot provide a valid bank card, the hotel will be forced to refuse the room rental request.

3/ Tourist tax

The tourist tax is never included in the reservation price. It is applicable in the municipality and payable on site. Amount in effect in 2025: €1.32 per person per night.

4/ Cancellation / modification of reservation

In the event of cancellation or modification of reservation, all customers are required to notify 48 hours before the arrival date by email and telephone. Otherwise, for a stay of 1 to 4 nights, the first two nights will be charged. For a stay of 5 nights or more, reservations must be cancelled 1 week before the arrival date, otherwise 50% of the stay will be charged.

Late arrivals or early departures cannot under any circumstances give rise to a

refund.
In the event of cancellation or modification up to 2 days (48 hours) before the

arrival date, the hotel will not charge any fees (request made by email).
In the event of a no-show, the hotel will require 100% of the stay and will have the option to re-let

the room.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, you have the right to access, rectify and oppose any personal data concerning you.

5/ Access to rooms, departure and Arrival

Anyone wishing to stay at the hotel is required to identify themselves and their accompanying guests.
Guests are kindly requested to plan to arrive at the hotel before 8:00 p.m. and to notify the hotel in case of late arrival, as the hotel does not have a night porter. Upon arrival, unless otherwise agreed by the hotelier or by selecting the early check-in option (from 2:00 p.m.) at €20.00, guests cannot request to occupy the room before 4:00 p.m. Nightly rental ends at 11:00 a.m., regardless of the guest's arrival time.
Upon departure, guests must return their room key. In the event of loss or non-return of the key at the end of the stay, the latter will be billed to the customer from the bank card provided upon arrival, at a rate of €50.00 per copy (unless the customer has the option of returning the key to the hotel at their own expense).
It is strictly forbidden for the customer to take any object whatsoever belonging to the hotel: they must notify the hotelier if they notice a mistake and return it, otherwise they will be billed.

Collection of personal data

Since June 1, 2016, consumers can register on the Bloctel telephone canvassing opposition list, set up by the Ministry of the Economy.

Registration on this list allows you to no longer be telephoned by a professional with whom you do not have a contractual relationship in progress, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumption (Article L.223-1 et seq. of the Consumer Code). Simply go to the website www.bloctel.gouv.fr to register on this list of opposition to canvassing.

Article 6: Pets

Pets are allowed with a supplement of €18/night after agreement from the hotelier, failing which, access to the hotel may be refused.
A pet is the responsibility of the tenant of the room. It is forbidden to leave it unattended in the room.
Any damage, caused intentionally or unintentionally, must be paid for by the tenant of the room.

Article 7: Damage

The customer must use the rented item with due care.
The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to immediately report any deficiencies to the hotel reception.
In the event of a problem, the customer must incur civil liability. In the event of damage, the hotel reserves the right to charge the customer for the cost of repair or replacement. The same applies to any infraction noted after the guest's departure; the amount of compensation will be debited from the guest's card.

The hotel may require a full refund in the event of intentional or involuntary damage to equipment, objects, or furniture belonging to the hotel, with a penalty and damages of €1,000 to €2,000.
The hotel may require a cleaning fee if the room is left in a condition deemed unsuitable. In the event of damage to parquet floors, walls, bedding, etc., the hotel will require reimbursement for the damage with a minimum fee of €1,000 for repairs and to prevent the rooms from being re-let.
Generally speaking, the guest must pay the hotel directly for any damage caused. They can call on their insurance (if they wish to be reimbursed) for any intentional or involuntary damage they cause during their stay. All our rooms are non-smoking. The hotel reserves the right to charge an additional cleaning fee for one night's stay if a guest smokes in their room. If the guest wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel. The hotel reserves the right to charge for any undeclared consumption at check-out, as well as any damage to the room. This amount will be debited from the credit card imprint provided at the time of booking. The hotel will have no obligation to notify the customer but may provide an invoice upon request.

Article 8: Complaint

Any complaint regarding the quality of the services provided must be submitted to the hotel immediately.
After contacting the management department and in the absence of a satisfactory response within one month, the customer may contact the Tourism and Travel Mediator, whose contact details and procedures are available on their website: www.mtv.travel."

Article 9: Forgotten Belongings

Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of their belongings by parcel or mail, this must be done with tracking and insurance for valuables. The shipment will be made after the customer has paid the fees. shipping.

Article 10: Acceptance of the general conditions of sale

Any stay implies acceptance of the specific conditions. Failure to comply with the above provisions will result in immediate termination of the contract.
IF THE CUSTOMER FAILS TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.